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RemotePC Host Related Questions

Arrow What is RemotePC?
Arrow How do I install RemotePC?
Arrow How do I change my password?
Arrow What do I do if I have forgotten my password?
Arrow What do Host description and Host Key mean?
Arrow How do I retrieve my Host Key?
Arrow What are the different states of the Host?
Arrow What are the checks to be made before connecting to the Host machine?
Arrow What are the power settings to be made on the machine where the Host is running?
Arrow Can I hear music from the remote computer?
   




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What is RemotePC?

RemotePC enables secure and quick access to your home or office computer, from any Internet-enabled computer.

You have complete control over the files, programs and network resources in the remote computer and the experience of working on them, as though you were sitting in front of it.

You can choose 'RemotePC Basic plan' in case you require remote access to a single Host computer. Else, pick a plan type that allows remote access to multiple Host computers.


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How do I install RemotePC?

For the purpose of remote access, you need to install two components of the RemotePC application:

Host application: Download the setup file for the remote computer, double-click it and follow the instructions to install.

Viewer application: Download the setup file for the local computer, double-click it and follow instructions to install. Alternatively, you can directly login from the web.

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How do I change my Password?

Login to your RemotePC account using any browser and click the 'Edit Profile' link. On the page that is displayed, you can modify your password and other details.
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What do I do if I have forgotten my password?

To retrieve your password, click the 'Forgot Password' link on the home page. On providing your email address or username, a URL will be sent to the email address used to sign up for your RemotePC account. On clicking the link, you will be taken to a page where you can reset your password. Login again with the new password.
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What do Host description and Host Key mean?

The Host Description is a unique name for a computer that identifies the remote computer that you wish to access. The Host key is a password set by you and acts as the computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

In other words, your RemotePC password acts as primary key to the account while the Host key is the secondary password that gives you access to the remote computer. It is required each time you access the remote computer through a local machine.

To change the Host Key, one must have access to the remote machine physically or via the Remote Access Viewer.
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How do I retrieve my Host Key?

The Host Key is not stored on RemotePC servers for security reasons. Hence, it is not possible to retrieve it. Should you forget it, change the host key from the RemotePC tray icon.
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What are the different states of the Host?

There are three states:
  • Host is Disconnected - Tray Icon displayed in Black color
    systemtray_notconnected

  • Host is connected - Tray Icon displayed in Blue color
    systemtray_connected_pro

  • Viewer is connected to the remote computer - Tray Icon displayed in Green color
    systemtray_connected
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What are the checks to be made before connecting to the Host Machine?

a. Both the computers (Host and Viewer) must be connected to the Internet for remote access.
b. RemotePC Host application should be running on the host computer to receive requests from the Viewer.
c. If required, setup the firewall and proxy to allow RemotePC.

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What are the power settings to be made on the machine where the Host is running?

Power settings should be Turn off hard disk to 'Never', System standby to 'Never' and disable 'Hibernation'.

Can I hear music from the remote computer?

Yes. You can listen to audio from the remote computer on your local computer.

Make sure that you have installed the latest host and viewer version (version 4.4.9 or above) of RemotePC on the respective remote and local computers. Once the host screen is displayed, you will be able to hear audio from the computer you are accessing.

Currently supported on remote computers running on Windows Vista and above. Viewer version supports all the windows OS.
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