Start a remote support session

To start a new session, click the ‘New Session’ button.

Enter a session name to identify your customer and choose from the options to initiate the remote session. For this, you may opt to send a six-digit pin code or the direct connect link.



You can access your customer's computer remotely once the status of the pin code on the 'Technical Support Terminal' indicates 'Active'. Use the 'Connect' button to take charge of the customer's desktop for troubleshooting.

If you are using Internet Explorer, you will be prompted to install 'Activex' for remote support for the first time, on a particular computer.



Once the customer's desktop screen is displayed on your monitor, you are ready to troubleshoot.





Customer: Avail Technical support

Enter the six-digit pin code provided by the technician or use the direct connect link.



Install the Remote Support Host application on your computer when prompted.

Once the Remote Support tray icon turns blue, your computer is ready for the support session. By default, the technician will be able to access your computer to troubleshoot. However, you can opt to be prompted to allow or deny remote access, using Remote Support Host tray icon.

For Windows:		For Mac:

The Remote Support Host application will be uninstalled automatically after the remote session.


Support Session Report

To view a report of the sessions handled by you (technician), click the ‘Session Report’ button. Select the 'to' and the 'from' date for which you want to see the report and click the 'Get Report' button.



The report will be displayed with details like the session duration, start and end time, the session identity and the technician's name.