Frequently Asked Questions for Remote Access Viewer

How do I disconnect or logout from a Viewer session?

Click the 'Cancel' button if the remote desktop is not displaying. If it is, then use the standard 'Close' icon (X) on the top right corner of Windows or from the application menu, go to File > Exit.

How do I fit the Host computer's desktop within that of my local computer?

From the application menu, go to View > Scale to fit. This will size the remote computer's desktop to fit within the local computer's window.

My screen has gotten corrupted in the middle of a Viewer session. What do I do?

Click the 'Refresh' option on the application menu.

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My remote computer is not available in the list of computers available to connect. Why?

If you have recently exited a Viewer session, then the remote computer may be unavailable for about 30 seconds. Try connecting to it (remote computer) in a while.

Sometimes on Remote Access Viewer side, the progress bar hangs or errors out. Why?

This could be because of Network / Internet connectivity issues. Cancel the session and try again.

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Why do I get the message 'Unknown Authentication Scheme' while trying to connect to my RemotePC Host through the RemotePC Viewer?

This may happen if the version of RemotePC Host in use is higher than the RemotePC Viewer version. Upgrade your RemotePC Viewer to the latest and try again.

Sometimes I get a 'File Transfer permission denied: disabled or unknown user version incompatibility' message while using the 'File Transfer' option in the Remote Access Viewer application. Why?

You would get this message while using the 'File Transfer' option during a remote session, if the remote computer gets logged off or is locked. In this case, login to the remote computer and then try the 'File Transfer' option. However, this will not work if it is logged off or locked.

The same message appears if you close the 'Remote Access Host' tray icon, but the application continues to run in the background and attempts transferring data using the 'File Transfer' option. In this case, double-click on the 'Remote Access Host' desktop icon so that the tray icon appears on the system tray. Then, use the 'File Transfer' option to transfer files.

Can I access the remote computer using a web browser?

You can connect to your remote computer using any web browser. Login to your account from the RemotePC website. You will see a list of all the available Hosts (remote) computers in your account. Select the one that you wish to access and enter the Host Key.

For more information, click here.

How do I switch between dual monitors?

In order to swap between the monitors located on the host machine, at the Viewer end, go to the menu bar and select Tools > Switch Monitor.