What do Host description and Host Key mean?

The Host Description is a unique name for a computer that identifies the remote computer that you wish to access. The Host key is a password set by you and acts as the computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

In other words, your RemotePC password acts as primary key to the account while the Host key is the secondary password that gives you access to the remote computer. It is required each time you access the remote computer through a local machine.

To change the Host Key, one must have access to the remote machine physically or via the Remote Access Viewer.

How do I retrieve my Host Key?

The Host Key is not stored on RemotePC servers for security reasons. Hence, it is not possible to retrieve it. Should you forget it, change the host key from the RemotePC tray icon.

How can I add/remove more Hosts to my account?

To add Host computers, follow the steps below:

If Enhanced security password is disabled:

Step 1: Enter the authentication information on the 'RemotePC' home page and login.

Step 2: Click the 'Add / Remove Hosts' link. Enter the number of Host computers that you wish to add. Next, click the 'Add' button. Once you confirm the charges, the host computers will be added to your account.

If Enhanced security password is enabled:

Step 1: Enter the authentication information on the 'RemotePC' home page and login.

Step 2: Click the 'Account Maintenance' link.

Step 3: Enter the 'Enhanced Security Password' and click the 'Submit' button.

Step 4: Now click the 'Add / Remove Hosts' link and enter the number of Host computers that you wish to add. Next, click the 'Add' button. Once you confirm the charges, the host computers will be added to your account.

There is also a provision to remove the Host computer. However, you can not remove the Hosts that come by default with your plan type.