What is RemotePC?

RemotePC enables secure and quick access to your home or office computer, from any Internet-enabled computer.

You have complete control over the files, programs and network resources in the remote computer and the experience of working on them, as though you were sitting in front of it.

You can choose 'RemotePC Basic plan' in case you require remote access to a single Host computer. Else, pick a plan type that allows remote access to multiple Host computers.

How do I install RemotePC?

For the purpose of remote access, you need to install two components of the RemotePC application:

Host application: Download the setup file for the remote computer, double-click it and follow the instructions to install.

Viewer application: Download the setup file for the local computer, double-click it and follow instructions to install. Alternatively, you can directly login from the web.

What do I do if I have forgotten my password?

To retrieve your password, click the 'Forgot Password' link on the home page. On providing your email address or username, a URL will be sent to the email address used to sign up for your RemotePC account. On clicking the link, you will be taken to a page where you can reset your password. Login again with the new password.

What do Host description and Host Key mean?

The Host Description is a unique name for a computer that identifies the remote computer that you wish to access. The Host key is a password set by you and acts as the computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

In other words, your RemotePC password acts as primary key to the account while the Host key is the secondary password that gives you access to the remote computer. It is required each time you access the remote computer through a local machine.

To change the Host Key, one must have access to the remote machine physically or via the Remote Access Viewer.

How do I retrieve my Host Key?

The Host Key is not stored on RemotePC servers for security reasons. Hence, it is not possible to retrieve it. Should you forget it, change the host key from the RemotePC tray icon.