What is RemotePC?
RemotePC enables secure and quick access to your home or office computer, from any Internet-enabled computer.
You have complete control over the files, programs and network resources in the remote computer and the experience of working on them, as though you were sitting in front of it.
You can choose 'RemotePC Basic plan' in case you require remote access to a single Host computer. Else, pick a plan type that allows remote access to multiple Host computers.
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How do I install RemotePC?
For the purpose of remote access, you need to install two components of the RemotePC application:
Host application: Download the setup file for the remote computer, double-click it and follow the instructions to install.
Viewer application: Download the setup file for the local computer, double-click it and follow instructions to install. Alternatively, you can directly login from the web.
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How do I change my Password?
Login to your RemotePC account using any browser and click the 'Edit Profile' link. On the page that is displayed, you can modify your password and other details. |
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What do I do if I have forgotten my password?
To retrieve your password, click the 'Forgot Password' link on the home page. On providing your email address or username, a URL will be sent to the email address used to sign up for your RemotePC account. On clicking the link, you will be taken to a page where you can enter the new password to login.
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How do I change my profile?
To change your profile, follow the steps below:
Step 1: Enter the authentication information on the 'RemotePC' home page and login.
Step 2:
Click the 'Account Maintenance' link.
Step 3:
Enter the 'Enhanced Security Password' and click the 'Submit' button.
Step 4: Click the 'Edit Profile' link. This will display a page where you can update your profile (password, email address, phone number etc.)
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What type of internet connection is needed to use RemotePC?
While RemotePC works with any type of Internet connection, for the Host application, we recommend a broadband connection such as DSL, Cable or T1. |
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Are there any restrictions during the free trial?
No. All the features of RemotePC can be tested during the 30-day free trial period.
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How is RemotePC different from Microsoft Remote Desktop?
RemotePC is easy to install, simple to use, and extremely secure. Key differences between RemotePC and Microsoft Remote Desktop are as follows:
- For remote access outside the local network, Microsoft Remote Desktop requires a static (permanent) IP address, which RemotePC does not.
- Microsoft Remote Desktop is difficult to set up. With RemotePC, you can set and start your remote access session in less than a minute.
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How is RemotePC different from VPN?
The key differences between RemotePC and VPN are:
- VPN needs the software to be installed and maintained by a network administrator. This is costly to buy and set up. Firewalls on the remote LAN must be configured to accept VPN connections. With RemotePC, no special configurations are required, since the application is firewall friendly.
- VPN gives the local computer a connection to the remote LAN, but does not connect you directly to the remote computer, unlike RemotePC. Performance is typically poor for VPN access to resources over the remote LAN, when attempting file transfers or accessing remote files directly.
- The VPN client software must be configured manually and usually requires some set up options dictated by the network administrator.
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What is the Remote Printing feature?
To use the remote printing feature, ensure that the 'RemotePC Image Printer' is installed on the remote machine. For this, right-click on the RemotePC tray icon and select the 'Install Remote Printing Support' option from the menu. This feature is available only with XP, 2000 and 2003.
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To take a printout (from a printer attached to the local machine) using the Remote Access Viewer application, select the required file on the remote machine. Go to the application's 'File' menu and click the 'Print' option. Select the 'RemotePC Image Printer' from the drop-down box. |
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The print preview of the file is displayed on the local computer. Click the 'Print' icon in the file preview to select the printer that is attached to the local machine.
For details, refer to the remote printing section in user manual.
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I need to share my account information with others for Remote Access. How do I secure my account information?
RemotePC provides optional enhanced security for such cases. Simply enable the 'Enhanced Security' option in the 'Profile' page after you login via any web browser. Create an additional security password that would restrict access to your profile including credit card and billing information. |
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Is there a separate 'Remote Access Viewer' application for Windows Vista?
No. |
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Will I be able to access my remote computer without any additional software download?
Yes, you can access your remote computer without downloading any additional software. To use this option, login to your RemotePC account from the RemotePC website. A list of all the available Hosts (remote computers) is displayed. Select the one that you want to access and enter its Host key. Within seconds, you would be able to access and work on the remote computer. |
